At Verwarming Vertommen, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and marketing campaigns. We comply with the General Data Protection Regulation (GDPR) and other relevant Belgian privacy laws.
2. Information We Collect
We collect the following types of personal data:
Contact Information: Name, email address, phone number, and postal address.
Service-Related Information: Details about your heating system, property type, and service requests.
Financial Information: If applicable, payment details for invoicing purposes.
Marketing & Communication Preferences: Your choices regarding promotional emails and advertisements.
Website Usage Data: IP addresses, browser type, and cookies for analytical and advertising purposes.
3. How We Use Your Information
We use your personal data for the following purposes:
To provide and improve our services (heating system sales, maintenance, and installation).
To process inquiries and service requests efficiently.
To send promotional materials and special offers, where consent has been given.
To conduct market research and improve our customer experience.
To comply with legal obligations and prevent fraud.
4. Legal Basis for Processing Personal Data
We process your data based on:
Your consent (for marketing and optional services).
Contractual necessity (to fulfill service agreements).
Legal compliance (to meet regulatory requirements).
Legitimate business interests (improving our services and customer engagement).
5. Data Sharing & Third Parties
We do not sell your personal data. However, we may share it with:
Service providers and partners (for system installation and maintenance).
Payment processors (for secure transactions).
Marketing and advertising platforms (such as Facebook and Google Ads, where consent is given).
Regulatory authorities (if required by law).
6. Data Security & Retention
We implement strict security measures to protect your personal data. Your data is retained only as long as necessary for service fulfillment, legal compliance, and legitimate business interests.
7. Your Rights Under GDPR
You have the right to:
Access your data and request a copy.
Correct inaccurate or incomplete data.
Withdraw consent for marketing communications at any time.
Request data deletion where applicable.
Object to data processing based on legitimate interests.
File a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).
8. Cookies & Tracking Technologies
We use cookies to improve website functionality and analyze visitor behavior. You can manage cookie preferences in your browser settings.
9. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
Verwarming Vertommen
By using our services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page.